Warranty Policy

Our products come with a 6 month warranty. Is your purchase not as expected or is there a problem? We are happy to look at it with you and then offer a reasonable solution. If there is general wear and tear, we cannot guarantee replacement. You can reach us via this contact form, in this case we will contact you as soon as possible (by telephone). Or send an email to customerservice@mamaloves.com.

Mistake of our side in engraving

If MAMALOVES has made a mistake in the engraving, a new piece of jewellery will be made, free of charge.

Bracelet does not fit or knot releases within six weeks

We will fix this, free of charge. You can send the bracelet to the shipping information below. Please specify name and address.

Chain length not as expected

Is the chain length you ordered not as you expected? No problem. You can send an email to customerservice@mamaloves.com in which you can indicate which necklace you would like. You can send the wrong necklace to the shipping information below.

Chain broke within 6 months

We will send you a new chain free of charge. Contact us at customerservice@mamaloves.com.

14k Solid Gold

Our 14 carat solid gold jewellery has a warranty period of one year.
Do you want to carry your jewellery with you forever? Discover our Forever Collection here.

Shipping Information:

Nieuwe Gracht 7
2011 NB Haarlem
The Netherlands