FAQ

On our website, www.mamaloves.com, you can find our entire collection. Select your favourite piece of jewellery and enter your personal engraving, size, material etc. in the options menu. During the payment process you can fill in all your personal details, including your address. Each piece is sent with a tracking number. Payment can be done through iDEAL, Paypal, Mister Cash, Sofort or creditcard. After receipt of your payment, we will start processing your order, which you can expect to receive within 10 working days. Delivery outside of Europe will usually take up to two weeks, depending on the country of destination.

Our collection includes pendants in different shapes and sizes. The maximum number of characters for each charm has been listed on the website. In some cases it will be possible to add some extra characters; we will do our best to make it fit. Besides letters and numbers, you can also choose for a heart or infinity symbol. Clearly indicate your preferences in the ‘customer note’ section. Tailor-made orders using logos or different shapes are also possible at an additional charge. In this case, and for any other special requests please contact us at customerservice@mamaloves.com.

Please note: Some shapes require some extra creativity to make longer names fit. In case of doubt we will contact you to discuss your options.

The materials we use are high quality (3 micron) 18k gold-plated and Sterling silver 925. For bracelets we attach the charm to a string, which is made in Italy and from high quality. Necklaces are also gold-plated and rhodium plated Sterling silver 925. The leather necklaces have an 18k gold-plated or rhodinised sterling silver 925 closure.

Bracelets can be made in adult or child (up to 10 years old) size, you can choose your size in the options menu. The adjustable knot will ensure it fits on every wrist. The children bracelets are available in 3 sizes. The bracelets with a chain in 18k gold-plated or Sterling silver 925 come in the following sizes: 16-18cm or 14-16cm (children). The Charm Bangles are available in 3 sizes: Small, Medium and Large.

Necklaces (18K gold-plated en Sterling silver 925) are available in a shorter (40, 42 and 45cm) or longer (60 and 70cm) version. Leather necklaces are available in 38 cm or 42 cm. For a child we would suggest the smaller size necklace.

In case you are interested in ordering more than 5 pieces of jewellery (for a bridal party, group of friends, etc), please contact us via customerservice@mamaloves.com.

Every piece of MAMALOVES jewellery is unique and handmade and gets all of our time and attention. We strive to ship the order within 5 to 7 business days, unless agreed otherwise. If in any case we expect delays we will contact you as soon as possible. Last-minute orders are possible at an additional charge; you can select the ‘speed delivery’ option during your payment process. In this case we will ship your order within 3 working days (only NL).

Please send us an email at customerservice@mamaloves.com so we can assist you.

You can pay in Euro’s through iDEAL, Paypal, MisterCash, Sofort or creditcard. In exceptional cases we accept direct payment to our bank account: Mamaloves, NL20INGB0006796838

Please contact us at customerservice@mamaloves.com.

Yes, all of our products are sent by regular mail with PostNL with a tracking code.

Yes we can. Please enter the correct delivery address when asked in the payment process. Each piece is sent with a tracking number. Your total shipping cost will be calculated during the payment process.

Oops! Please return your order in its original packaging within 7 days of receipt. If we have made a mistake we will replace the ordered item as soon as possible, or pay back the order amount.

Yes, please read more about maintenance & care here.