FAQ

I would like to place an order. How do I proceed?

On our website, www.mamaloves.com, you can find our entire collection. Select your favourite piece of jewellery and enter your personal engraving, size, material etc. in the options menu. During the payment process you can fill in all your personal details, including your address. We offer worldwide shipping for only €2,95. Registered mail is also possible at an additional charge. Payment can be done through iDEAL, Paypal, Mister Cash, Sofort or creditcard. After receipt of your payment, we will start processing your order, which you can expect to receive within 10 working days. Delivery outside of Europe will usually take up to two weeks, depending on the country of destination.

How many characters will fit on the chosen charm?

Our collection includes pendants in different shapes and sizes. The maximum number of characters for each charm has been listed on the website. In some cases it will be possible to add some extra characters; we will do our best to make it fit. Besides letters and numbers, you can also choose for a heart or infinity symbol. Clearly indicate your preferences in the ‘customer note’ section. Tailor-made orders using logos or different shapes are also possible at an additional charge. In this case, and for any other special requests please contact us at info@mamaloves.com.

Please note: Some shapes require some extra creativity to make longer names fit. In case of doubt we will contact you to discuss your options.

Which materials do you use?

The materials we use are high quality (3 micron) 18k gold-plated and Sterling silver 925. For bracelets we attach the charm to a string, which is made in Italy and from high quality. Necklaces are also gold-plated and rhodium plated Sterling silver 925. The leather necklaces have an 18k gold-plated or rhodinised sterling silver 925 closure.

Do you have different sizes?

Bracelets can be made in adult or child (up to 10 years old) size, you can choose your size in the options menu. The adjustable knot will ensure it fits on every wrist. The children bracelets are available in 3 sizes. The bracelets with a chain in 18k gold-plated or Sterling silver 925 come in the following sizes: 16-18cm or 14-16cm (children).

Necklaces (18K gold-plated en Sterling silver 925) are available in a shorter (40, 42 and 45cm) or longer (60 and 70cm) version. Leather necklaces are available in 38 cm or 42 cm. For a child we would suggest the smaller size necklace.

Do you offer a discount for larger orders?

In case you are interested in ordering more than 5 pieces of jewellery (for a bridal party, group of friends, etc), please contact us via info@mamaloves.com.

How long will it take before I receive my order?

Every piece of MAMALOVES jewellery is unique and handmade and gets all of our time and attention. You can expect to receive your order within 10 working days, unless agreed otherwise. If in any case we expect delays we will contact you as soon as possible. Last-minute orders are possible at an additional charge; you can select the ‘speed delivery’ option during your payment process. In this case you can expect your order within 3 working days (only NL).

I am having difficulties ordering through your website

Please send us an email at info@mamaloves.com so we can assist you.

Which payment methods do you offer?

You can pay in Euro’s through iDEAL, Paypal, MisterCash, Sofort or creditcard. In exceptional cases we accept direct payment to our bank account: Mamaloves, NL20INGB0006796838

I placed my order 10 working days ago, but still haven't received anything. What should I do?

Please contact us at info@mamaloves.com.

Does the package fit my mailbox?

Yes, all of our products are sent by regular mail with PostNL.

Can you send my order to a different address, or abroad?

Yes we can. Please enter the correct delivery address when asked in the payment process. We offer worldwide shipping for only €2,95. Registered mail is also an option at an additional charge, depending on the country of destination. Your total shipping cost will be calculated during the payment process.

There is a spelling mistake on the charm. What shall I do?

Oops! Please return your order in its original packaging within 7 days of receipt. If we have made a mistake we will replace the ordered item as soon as possible, or pay back the order amount.

Can you give me advice on how to treat my MAMALOVES jewellery?

Yes, please read more about maintenance & care here.

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