General terms and conditions

Please read our terms and conditions carefully before ordering any product at www.mamaloves.com.

General

These conditions apply to all orders, offers and agreements between customer and MAMALOVES and the performance thereof. Anyone can peruse these conditions on the website www.mamaloves.com. MAMALOVES has the right to adjust the terms and conditions and the content of its website at any time. MAMALOVES is registered with the commercial registry of the Netherlands Chamber of Commerce under number 63498995. Its VAT number is NL 8552.62.102. B01.

Agreement between customer and MAMALOVES

The agreement between the customer and MAMALOVES shall be legally binding only upon acceptance of the customer’s order by mamaloves and confirmation of said acceptance via e-mail. The order will be processed when payment of the order has been received in our bank account with IBAN number NL20 INGB 0006 7968 38 in the name of MAMALOVES. In the event MAMALOVES is unable to process the order, the customer shall be informed as soon as possible without the latter being entitled to any form of compensation.

Products and prices

The website contains a complete and accurate description of the products offered by mamaloves. The description is sufficiently detailed to allow a proper assessment by the customer. MAMALOVES will not be liable for any publication errors. The offers and prices are valid on the day itself and for the period mentioned on the mamaloves website. All prices include 21% VAT. MAMALOVES offers its products on its website to the extent said products are in stock. However, it may occur that an article is out of stock at the wholesaler or manufacturer. In that case we will inform the customer as soon as possible and cancel the order free of charge. MAMALOVES shall not be liable for any damage or loss resulting from a product being out of stock. All pictures shown on the website or via any other medium are as accurate as possible. Deviations in colour, size and/or quality may occur and do not give rise to any right of refund.

Payment and payment method

The customer is obliged to pay the net amount stated in the order confirmation and the invoice. Said amount includes the sales price of the delivered goods, any shipping costs, and VAT (currently 21% under Dutch tax laws). Orders are processed only after full payment of the invoice. Payment can be made in euros by iDEAL, Paypal, Mister Cash, Sofort or credit card. In exceptional cases payments can be made per transfer to IBAN number NL20 INGB 0006 7968 38 in the name of MAMALOVES.

Delivery and delivery times

Under no circumstances shall MAMALOVES be obliged to compensate the customer for (any damage deriving from) the delivery period being exceeded. Express orders can be made. This can be indicated by the customer during the payment process, in which case a surcharge will be payable. Express orders will be shipped by the third business day following receipt of the order and payment thereof. For special requests, customers may contact MAMALOVES via info@mamaloves.com. The products of MAMALOVES will be delivered via PostNL. No shipping costs are charged within the Netherlands. Orders to be delivered outside of the Netherlands are subject to the applicable rates of PostNL increased with any charges for registered shipments. These shipping costs are separately calculated based on weight and are listed in the order confirmation. MAMALOVES shall not be held responsible for lost shipments and shall not be liable for any damage caused directly or indirectly by the customer or recipient. The products of MAMALOVES are unique and handmade. We use our best efforts to deliver our products within a period of 10 business days, unless otherwise agreed. If the delivery period expires, the customer shall be contacted as soon as possible.

Returns and complaints

Personalized products do not fall under the scope of Dutch legislation regarding right of return and cannot be returned. If any ordered product does not meet the expectations of the customer because of breakage, damage, incorrect delivery or misspelled names, the customer can contact MAMALOVES via info@mamaloves.com. In that case the customer may return the product in the original packaging. If necessary MAMALOVES shall procure replacement of the ordered item or refund the purchase price, excluding any shipping costs.

Warranty

MAMALOVES warrants that all products meet normal requirements of soundness, for a logical and foreseeable term. For more information please check the materials & maintenance advice on the MAMALOVES website. Said warranty does not include wear and tear of silver and gold-plated parts, scratches or becoming dull of smooth surfaces, wear of wax cord (2 months), fracture of a chain, and/or damage caused by incorrect cleaning.

Customer data

By using the webshop of MAMALOVES the customer agrees to the use by MAMALOVES of certain personal information. These data will be recorded by MAMALOVES and will not be provided to third parties. At all times the customer has the right to check his/her personal data and to have information updated, errors corrected or data deleted from our database by using the contact form on the MAMALOVES website.

For any questions or remarks relating to the above terms and conditions, please contact us via info@mamaloves.com.

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